FAQ
Frequently asked questions
Getting started
How long does setup take?
Most businesses design their first card and print the QR code in about ten minutes.
Do I need special hardware?
No. Staff use any phone, tablet or computer with a browser. The QR code can be printed on ordinary paper.
Can I change my card after launching?
Yes. You can change colours, text and rewards at any time. Changing the number of stamps applies to new rounds; existing balances are kept.
Customers
Do customers need an app?
No. They join by QR code or link and their card opens on their phone. Wallet passes will be added once our Apple and Google issuer accounts are approved.
What information do customers give?
Name and mobile number. Email and birthday (month and day) are optional and only collected if you turn them on.
What if a customer loses their phone?
Staff can find the card by mobile number, so the balance is never lost.
Wallet passes
Are Apple Wallet and Google Wallet supported?
The pass adapters are built, but they need an Apple Pass Type ID certificate and a Google Wallet issuer account before they can go live. We’ll announce availability when they are verified.
Why does my demo card say it’s not a wallet pass?
Because it isn’t. The demo shows a faithful preview, but only a signed pass can be added to a wallet.
Data & security
Who owns the customer data?
Your business does. You can export it, correct it and delete customers. Walaora processes it on your behalf.
Can staff see customers’ phone numbers?
Staff see masked numbers only. Owners and admins can see full details.
How are passwords stored?
Passwords are hashed with bcrypt and never stored in plain text. Sessions use secure, httpOnly cookies.
Menu, packages and team cards
Is there a digital menu?
Yes. Add categories and items with prices and photos, print a QR code per table, and translate the menu into other languages. Ordering and payment are not included yet.
Can one card hold several stamp cards?
Yes: a multi-stamp card holds up to four stamp sets, such as coffee and sweets, each with its own goal and reward, under one QR code.
Can I sell prepaid packages like 10 washes?
Yes. A prepaid package is sold and paid at your counter; staff take one use per visit and the customer sees what is left and until when.
Can my staff get a card too?
Yes. Employee cards carry a staff discount and a perk with a daily limit. You issue them from the dashboard; they can’t be joined publicly.