Refund and cancellation policy

This policy applies to payments for Walaora plans made from Settings → Plan & billing. Payments are processed by Fawaterak; Walaora never sees or stores card details.

1. What you pay for

Each payment covers one monthly or annual period of the chosen plan, starting when the payment is confirmed. Prices exclude VAT; 15% VAT is shown before you pay and on the tax invoice.

2. No automatic renewal

We never charge you automatically. Before a period ends we email the owner a reminder, and nothing is charged unless you pay for the next period yourself.

3. Cancelling

To cancel, simply don’t pay for the next period. Your plan stays active until the end of the period you paid for. After a 7-day grace period the workspace moves to the Starter plan’s limits; your programs, customers and data are kept.

4. Refunds

• First payment for a plan: a full refund if you ask within 14 days of the payment.
• Duplicate or mistaken charges, or a payment that didn’t activate your plan: refunded in full.
• Otherwise, payments for a period that has started are not refunded, and unused time isn’t refunded when you cancel.
• Annual plans: within 14 days of payment as above; after that, no partial refunds.

5. How to ask

Use the contact page or email admin@walaora.com from the workspace owner’s address, with the invoice number. We reply within 3 working days. Approved refunds go back to the original payment method through Fawaterak; when the money arrives depends on your bank or wallet (usually 5–14 working days).

6. Changing plan

A new payment starts a new period of the plan you choose. If you move to another plan in the middle of a paid period, ask us and we will refund or credit the unused part of the previous payment.