Terms of service

These terms govern the use of Walaora by businesses. By creating an account you agree to them on behalf of your business.

1. The service

Walaora provides software to create and operate loyalty programs. Features marked as planned or requiring integration are not part of the service until they are released.

2. Your responsibilities

• Keep login details secure and give staff only the access they need
• Collect customer data lawfully and honour consent choices
• Ensure your rewards and promotions comply with applicable regulations
• Honour rewards your customers have earned

3. Fees and payment

Prices depend on the workspace’s country. They are shown and charged in its currency where our payment provider can charge it (Saudi Arabia, Egypt, the United Arab Emirates, Kuwait, Qatar and Bahrain) and in US dollars elsewhere, excluding VAT; 15% VAT is added at checkout. Each monthly or annual period is paid in advance through our payment provider, Fawaterak, and there is no automatic renewal: you choose whether to pay for the next period. If a period ends unpaid, the workspace moves to the Starter plan’s limits after a 7-day grace period, without deleting data. Refunds follow the refund policy (/legal/refunds).

4. Data

You own your customer data. Our processing of it is described in the privacy policy and a data processing agreement.

5. Availability

We aim for high availability but do not guarantee uninterrupted service during the launch phase.

6. Termination

You may stop paying at any time; the plan stays active until the end of the paid period. An owner can also delete the workspace from Settings: deletion happens after 14 days and can be cancelled until then. We may suspend accounts that abuse the service or customers’ data.

7. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia.