How it works
Eight steps, two journeys, one card.
Here’s the full path — what you do as the owner, what your customer experiences, and what your staff do at the counter.
- Owner
- Customer
- Staff
- Walaora
- 01Owner
Create a loyalty program
Choose stamps, points, membership or a discount card and give it a name.
Example
Nakheel Coffee creates a stamp card called “Coffee Club”.
- 02Owner
Customise the card and rules
Add your logo and colours, set the goal, the reward, a welcome stamp and a cooldown.
Example
8 stamps for a free drink, 1 welcome stamp, 2-hour cooldown.
- 03Walaora
Get your QR code and link
Walaora generates a printable QR code and a shareable link for the program.
Example
walaora.com/en/join/coffee-club — printed on a counter stand.
- 04Customer
Customer joins
They scan, enter their name and mobile number, and choose whether to receive offers.
Example
Sara scans while waiting for her order. It takes about 20 seconds.
- 05Customer
Card saved to the phone
The card opens on the phone and can be added to the home screen. Apple Wallet and Google Wallet passes are coming once our issuer accounts are approved.
Example
Sara’s card shows 1 of 8 stamps.
- 06Staff
Staff verify and stamp
Staff search by card code or mobile number and tap to add a stamp or points.
Example
On her next visit, the barista finds Sara’s card and adds a stamp.
- 07Walaora
Progress updates, rewards unlock
Balances update immediately. When the goal is reached, the reward becomes available to redeem.
Example
On the 8th stamp, “Reward ready” appears and the card starts a new round.
- 08Owner
Review and improve
See enrollments, repeat visits and redemptions by branch, then adjust rewards or plan a campaign.
Example
The owner sees that 40 members are one stamp away and drafts a reminder.